Questions and answers
We answer with what is actually decided or what the legal drafts state; anything undecided is marked as announced before launch.
For rental companies
Can the company order service for a car in its yard?
Yes, directly from the company dashboard, without the renter.
Who pays for the service?
The company's agreement with the platform decides (the company or the renter), and the renter sees it before confirming. Details are announced before launch.
What if the car needs a workshop?
The technician records it and closes the order as "needs workshop"; nothing not performed is charged.
Who is liable for damage during a service?
We are responsible for direct damage caused by negligent performance under the Terms of Use, and will hold appropriate insurance at launch.
Is my company's data isolated?
Yes. Each company sees only its own fleet and orders, enforced at database level.
What are the operating hours?
Announced with the Riyadh launch and shown in the app.
For renters
Where is the QR code?
On a sticker in the car wherever the rental company places it.
Can I cancel?
Free before a technician accepts; other cases are in the Cancellation & Refund Policy.
What if the technician is late?
If more than 60 minutes late for the confirmed time you can cancel free of charge (per the draft policy).
For technicians
What are the requirements?
Age 18+, a valid national ID or Iqama, a valid driving licence and a smartphone. Tool and vehicle requirements are announced before launch.
Does registering guarantee a number of jobs?
No. Nearby orders are offered once documents are accepted, with no guarantee of volume or income.
See how FleetCare would work with your fleet
Service that comes to the car, PIN-confirmed arrival and photos documenting every job, in one dashboard.