Terms of Use

Operator and definitions

The platform is operated by FleetCare (Legal entity name pending registration), CR: Being issued, VAT No.: Registration pending, Riyadh, Kingdom of Saudi Arabia, email: info@fleetcare.com.sa.

• "Platform": the website, the renter app, the technician app and the company dashboard.
• "Rental company": a car rental business registered with us under a service agreement.
• "Renter": a person who rents a car from a rental company and requests service for it via its QR code.
• "Technician": a technician whose documents the platform has accepted and that remain valid, who performs the service at the car.
• "Order": a request for a specific service for a specific car, confirmed through the platform.
• "Service credit": closed-loop in-platform credit usable only to pay for services.

Nature and scope of the service

FleetCare provides light maintenance at the car's location: tyres, battery, oil change, wash and inspection, as shown in the app for each city. It does not include major mechanical repairs, bodywork or anything requiring a licensed workshop, and the technician may decline if the job is out of scope or unsafe.

The service currently covers Riyadh only and is pre-launch; operating hours are shown in the app.

Eligibility and accounts

• You must be 18 or over and provide accurate information.
• A renter may request service only for a car they actually rent, within what the rental company allows.
• You are responsible for keeping your passcode and device secure, and must tell us promptly about any unauthorised use.
• A rental company may grant and revoke dashboard permissions for its staff and is responsible for their use.

Ordering, price and conclusion of the contract

Before you confirm, the app shows the service and its main features, the total price including VAT and any fees, the payment method, the expected time and the applicable cancellation terms. Tapping "Confirm order and pay" concludes the contract and creates the obligation to pay.

Displayed prices are binding for a confirmed order. If extra work or a part turns out to be needed on site, the technician shows the additional price in the app and it is done only after you or the rental company approve it.

The rental company's agreement determines who pays for the service (the company or the renter) and approval limits; this is shown to the renter before confirming.

Performing the service

• The technician starts only after confirming arrival with a PIN shown to you or the rental company.
• The technician documents the car before and after with photos, visible in the order record.
• You must set an accurate, safe and lawful parking location and give access to the car; service is not performed where it would breach traffic rules or put anyone at risk.
• After closing you receive a receipt and an e-invoice showing the price, VAT, payment method and date of performance.

Payment, service credit and promo codes

Payment is processed by a payment provider licensed in Saudi Arabia (such as mada, credit cards and Apple Pay once enabled). We do not store card numbers.

Service credit is closed-loop in-platform credit in Saudi riyals, usable only for FleetCare services, not transferable to another user, not e-money or a deposit, and not paid out in cash except for the refunds set out in the Cancellation & Refund Policy. Free promotional credit has an expiry date shown when granted and is not refundable.

Promo codes are personal and time-limited, cannot be combined unless stated, and may be cancelled if misused.

Cancellation and refunds

The "Cancellation, Refund & Service Credit Policy" published on the platform applies and forms part of these terms, without prejudice to your rights under the E-Commerce Law.

Workmanship guarantee

If a defect caused by the service appears within 7 days of completion (for example a wrongly fitted tyre), report it in the app with photos and we will redo the work free of charge or refund it. The guarantee does not cover faults unrelated to the service or misuse, and does not affect manufacturers' warranties on parts.

Obligations of the parties

• Users: lawful use, respectful treatment of technicians, no fake orders and no manipulation of prices or codes.
• Technicians: comply with safety and traffic rules, work professionally, never request payment outside the platform, and keep customer data confidential.
• Rental companies: accurate fleet data, authorisation to service their cars, and compliance with their service agreement.

Liability

We are responsible for direct damage proven to result from negligent performance of the service by the technician or the platform, and will hold appropriate insurance at launch. We do not exclude liability for fraud, gross negligence or anything that cannot be excluded by law. We are not liable for indirect damage or delays caused by force majeure or inaccurate information from the user.

Intellectual property

The "FleetCare / فليت كير" mark, logo, designs, content and software are owned by or licensed to the operator and may not be used without written permission.

Suspension and termination

You can close your account at any time in Settings. We may suspend or terminate an account for breach of these terms or the law or suspected fraud, telling you why unless the law prevents it, without affecting amounts owed to or by you.

Complaints

Submit complaints from "Support" in the app or to info@fleetcare.com.sa. We acknowledge within one business day and respond within 5 business days at most. You may also report to the Ministry of Commerce via the "Balagh Tijari" (بلاغ تجاري) app or 1900.

Privacy

We process your personal data under our published Privacy Policy and the Personal Data Protection Law.

Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. We aim to settle any dispute amicably within 30 days; otherwise it is referred to the competent court in Riyadh, without prejudice to a consumer's right to approach the consumer-protection authorities.

The Arabic text prevails over the English translation in case of any difference.

Changes to these terms

We may amend these terms; material changes are notified in the app or by email 14 days before they take effect, and do not apply to orders confirmed earlier. Version 1.0 — 10 November 2026.