The renter orders from the car
They scan the car's QR code in the renter app and choose the service and location; the company follows it in its dashboard.
HOW IT WORKS
From request to a documented close
One clear journey for the rental company, renter and technician, with two ways to start an order.
Two ways to order
By the renter from the car's code, or by the rental company directly for a car in its yard.
The company orders for a car in the yard
From the company dashboard you pick the car, service and location (such as the yard between rentals) and the technician comes to it — no workshop trip.
Order steps
- 01
Request
The order is created in the renter app or the company dashboard, and the VAT-inclusive price is shown before confirming.
- 02
Approval
The rental company's approval rules apply (who pays and approval limits).
- 03
Assignment
The order is offered to the nearest registered technicians whose documents are accepted; one accepts and travels to the car with an ETA.
- 04
PIN-verified arrival
Work starts only after arrival is confirmed with a PIN.
- 05
Service and proof
The technician performs the service and takes before and after photos.
- 06
Close and invoice
The order is closed, the car's history is updated and the receipt and invoice are issued.
The technician arrives at the car
A concept scene showing arrival and the start of the check at the car's location.
AI-generated concept images and clips illustrating the service; they do not show actual customers or technicians.
What if…?
- You cancel before a technician accepts: free cancellation and full refund.
- The technician is more than 60 minutes late for the confirmed time: free cancellation (per the draft cancellation policy).
- The car needs a workshop: the order closes as "needs workshop" and anything not performed is refunded.
- A defect caused by the service appears within 7 days: redone free of charge or refunded.
Readiness: these capabilities are built into the platform and are being tested; the service has not started yet and launches in Riyadh first.
See how FleetCare would work with your fleet
Service that comes to the car, PIN-confirmed arrival and photos documenting every job, in one dashboard.